Lesson 1: Introduction to NOC Operations
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What is a NOC? - Definition and Purpose, Importance in IT Operations
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Key Roles of a NOC Analyst - Monitoring Infrastructure, Incident Management, Communication and Reporting
Lesson 2: IT Infrastructure Basics
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Understanding Networks - Network Components (Routers, Switches, Firewalls), Network Topologies
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Overview of Servers - Physical vs Virtual Servers, Operating Systems (Windows, Linux)
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Data Centers - Components of a Data Center, Power, Cooling, and Physical Security
Lesson 3: NOC Monitoring Tools
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Common Tools - SolarWinds, Nagios, Zabbix, Splunk, Datadog
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Alerts and Notifications - Thresholds and Metrics, Configuring Alerts
Lesson 1: Incident Lifecycle
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Identifying Incidents - Sources of Alerts, Prioritization
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Incident Response - Initial Assessment, Escalation Procedures
Lesson 2: Troubleshooting Techniques
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Common Network Issues - Connectivity Problems, Latency and Packet Loss
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Server Issues - Resource Bottlenecks (CPU, Memory), Service Failures
Lesson 3: Root Cause Analysis (RCA)
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RCA Process - Data Collection, Analyzing Logs and Metrics
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Reporting Findings - RCA Documentation
Lesson 1: Communication in NOC
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Escalation Procedures - When and How to Escalate, Communicating with On-Call Teams
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Coordination with Stakeholders - Internal Teams, Vendors, and Service Providers
Lesson 2: Reporting and Documentation
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Shift Handover Reports - Key Information to Include, Standardizing Handover Notes
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Incident Reports - Format and Content, Actionable Recommendations
Lesson 1: Network Security Monitoring
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Understanding Network Threats - DDoS Attacks, Malware, Phishing, Unauthorized Access
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Security Tools - Intrusion Detection Systems (IDS), Firewalls
Lesson 2: Performance Optimization
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Analyzing Performance Metrics - Bandwidth Utilization, Latency Analysis
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Proactive Maintenance - Capacity Planning, Patch Management
Lesson 1: Simulated Outages and Recovery
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Network Outage - Detecting the Issue, Escalating and Resolving
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Server Downtime - Diagnosing Root Cause, Coordinating Recovery Efforts
Lesson 2: Disaster Recovery Planning
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Importance of DR Plans - Recovery Time Objectives (RTO), Backup Strategies
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Testing and Validation - Regular DR Tests, Evaluating Results
- CategoryNetworking
- LevelIntermediate
- Duration3 Months
- Available SeatsUnlimited
Course Key Highlights
Real-Time Experts
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